At a glance:

Membership.com
There are some new "rules of engagement" in associations, chambers, and other membership organizations. In this article Mark suggests ways to create new membership categories that meet the needs of some of our newer members in this environment.

Into Thin Air
While some members are comfortable with all forms of electronic communication, there are still some (like Mark) who feel that things are going a little too quickly for them. Read how Mark suggests we deal with these technologically-challenged people.

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Using the Right "Currency"
Are we communicating the right message to our members, or are we dealing in the wrong "currency"? Mark shares his insights on the changing nature of people's priorities.

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What Is This Stuff?
Too many organizations are getting caught up in the desire to offer a lot of "stuff" to their members. Mark talks about the dangers of getting carried away.

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Leaving a Legacy
All leaders have a responsibility to help the people coming along behind them in the organization. Here's an article with some tips on how important that is, and what we owe this next generation of leaders.

The (Not So Fine) Art of "Nyetworking"
Think that we can't discover new ideas in ALL of our experiences? Mark recounts one of his recent visits to Russia, and talks about the lessons he learned about service and perspectives.

It's The Experience That Counts
Organization leaders who believe that providing a steady stream of goods and services is the way to assure customer and member loyalty better think again. Mark explores the total package that makes up the membership experience.

Confessions of A Low Tech Executive
We can't ALL be computer literate. Mark's sense of humor and understanding of the 21st century workplace come through in this article that helps focus on what CAN be done to deal with technology --- even if you don't like it!

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